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Apparel Care Instructions
What Size Should I Buy?
Keep in mind our apparel can take up to 4 weeks to arrive. When ordering for little ones, please keep this in mind! If you have any questions, feel free to contact us HERE.
What if I need to change my order?
When will I get my order?
What’s the status of my order?
Interested in placing a wholesale order within the US?
We are happy to learn more about your business and interest in our product line!
Important Shipping Information
Pre-order items will have a time frame for ordering and estimated ship date.
You will be sent an email when your order ships. If you are within the USA or purchased tracking, your tracking number will be included in this email.
The Stiles Studios is not responsible for USPS mistakes, lost or stolen items. If you are concerned about delivery to your address and would like to add insurance, please upgrade your shipping accordingly at checkout.
If you upgrade your shipping, you are responsible for recovering your Insurance. We will do our best to find your package from our end and help in any way we can.
Estimated Delivery: 2-5 Business Days (Does not include processing time)
Estimated Delivery: 10 -16 Business Days (Does not include processing time)
The Stiles Studios is not responsible for any VAT (value added tax) by Customs on overseas shipping. This can occur in some counties. You are responsible for checking with your customs department in advance to assess how much this will cost you at the time of delivery.
Will I receive a tracking number when my order ships?
All International orders are shipped First Class via the US Postal Service. They do not include tracking outside the US. If you would like to add tracking to your package, please upgrade your order at checkout.
You will get a shipment confirmation email with all of the details. If you can’t find that email, don’t worry – we’ve got you covered! Just email us at Orders@TheStilesStudios.com. We will get your tracking information and send it over as soon as possible!
Can I expedite the shipping on my order?
Returns & Exchanges
To receive a refund or exchange on our apparel, please contact us within 5 days of receiving your item. Returns will only be accepted in original condition with original packaging. Not washed or worn.
After inspection, a full refund (less the cost of shipping) will be issued in the original payment method. Exchanges will be honored as long as the item you wish to purchase is still in stock. Customer will be responsible for cost of return shipping.
Customer is responsible for return shipping. No shipping costs will be refunded. A refund or exchange will be processed after the item/s are returned in original conduction. Refunds will be for purchase price only. Custom Orders & Personalized items are not refundable or exchangeable.
Please refer to sizing chart on each listing and note that our apparel runs on the small side – so when in doubt, get the next size up.
Colors may appear different based on your monitor/screen settings – Please take this into consideration when purchasing.
All sales are final on Custom Products, International Orders, Clearance Items and Black Friday Sales.
Please note – Due to health reasons, we cannot accept returns or exchanges on any of our teething products. Thank you for understanding.
If you would like to schedule an exchange or return, please START HERE.
How long will it take for my refund to be processed onto my credit card?
Still have questions about ordering and shipping?
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